March 9, 2026
DOCUGUIDE – PRIVACY POLICY
DocuGuide respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the DocuGuide mobile application, website, and related services. By using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- Account Information: Name, Email address, Encrypted password credentials, Subscription status
- Uploaded Documents: Files you upload for analysis, Document metadata (file type, size, timestamps)
- Device & Technical Information: Device type, Operating system, App version, IP address (for security/logging), Crash logs and performance data
- Usage Data: Feature usage, Session duration, Interaction analytics (aggregated or anonymized)
- We do not intentionally collect sensitive personal data unless included in documents voluntarily uploaded by you.
2. Legal Basis for Processing (GDPR Notice)
- Performance of a contract (providing the Service)
- Legitimate business interests (security, fraud prevention, service improvement)
- User consent (where required)
- Compliance with legal obligations
3. How We Use Your Information
- Provide AI-powered document analysis
- Maintain account functionality
- Process subscriptions through Apple or Google
- Improve system accuracy and performance
- Monitor security and prevent fraud
- Respond to support inquiries
- Comply with legal obligations
- Uploaded documents are not used to train AI models unless explicitly disclosed and consented to.
4. AI Processing Disclosure
- Documents uploaded to the Service may be processed by automated artificial intelligence systems.
- AI-generated outputs may involve third-party processing infrastructure operating under contractual data protection obligations.
- We do not sell your document data.
5. Document Security
- Encryption in transit (TLS)
- Encryption at rest (where supported by infrastructure)
- Access controls
- Secure cloud storage environments
- However, no system is 100% secure and absolute security cannot be guaranteed.
6. Data Retention
- Uploaded documents may be stored temporarily for processing.
- If you choose to save documents, they may remain until manually deleted.
- Account data is retained while your account remains active.
- Backup copies may persist for a limited retention period.
- Data may be retained where required for legal, regulatory, or security purposes.
7. Third-Party Service Providers
- Cloud hosting providers
- AI processing providers
- Analytics providers
- Payment processors (Apple App Store, Google Play)
- These providers operate under contractual confidentiality and data protection obligations.
8. Subscription & Payment Data
- All subscription payments are processed through Apple App Store or Google Play.
- We do not store full payment card information.
- Refunds and billing issues are governed by the respective platform’s policies.
9. International Data Transfers
- Information may be processed and stored in the United States or other jurisdictions where service providers operate.
- Use of the Service constitutes consent to cross-border data transfers subject to applicable safeguards.
10. Your Privacy Rights
- Access to personal data
- Correction of inaccurate data
- Deletion of personal data
- Data portability
- Withdrawal of consent
- Restriction of processing
- To exercise rights contact: support@docuguide.app
11. California Residents (CCPA/CPRA Notice)
- Categories of personal data collected
- Categories of data disclosed
- Deletion of personal data
- Confirmation that personal data is not sold
- DocuGuide does not sell personal information.
12. Children’s Privacy
- The Service is not intended for individuals under 18.
- We do not knowingly collect personal information from minors.
13. Data Breach Procedures
- In the event of a breach affecting personal information, appropriate investigative and remedial actions will be taken and users notified where required by law.
14. Changes to This Policy
- This Privacy Policy may be updated periodically.
- Continued use of the Service constitutes acceptance of the updated policy.
15. Contact Information
