DocuGuide (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the DocuGuide mobile application, website, and related services (collectively, the “Service”).
By using the Service, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect the following types of information:
Personal Information
Information you voluntarily provide, including:
• Email address
• Account login details
• Subscription status
• Customer support communications
User Content
Documents or files you upload for analysis (“User Content”). You retain ownership of your content.
Usage & Device Information
We may collect technical information such as device type, operating system, app interactions, and diagnostic data to improve the Service.
We use information to:
• Provide and operate the Service
• Analyze documents using AI features
• Manage subscriptions and accounts
• Improve functionality and performance
• Respond to support requests
• Comply with legal obligations
Uploaded documents are processed by automated systems. AI-generated outputs may be inaccurate or incomplete and should not be relied upon as legal advice.
• Documents are stored temporarily to provide the Service
• We do not guarantee permanent storage
• Content may be deleted due to inactivity, termination, or system limits
• Users are responsible for maintaining backups
We do not sell user data. Information may be shared only:
• With service providers necessary to operate the Service
• To comply with legal requirements
• To protect rights, safety, or security
The Service may integrate with third-party platforms (e.g., Apple, Google). Their privacy practices are governed by their own policies.
We implement reasonable administrative and technical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.
You may:
• Access or update your account information
• Cancel subscriptions through app store settings
• Request deletion of your account where applicable
DocuGuide is not intended for users under 18. We do not knowingly collect information from minors.
If you access the Service from outside the United States, you consent to data processing in the U.S.
EU residents may have rights under GDPR, including access, correction, and deletion of personal data, subject to legal limitations.
We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the revised policy.
Email: support@docuguide.app
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